Customer Survey

Customer Surveybluetide2018-10-05T19:56:03+00:00

Let Us Know How We Did

Customer Survey

To help us provide better service to you, please complete the following survey based on your experience with ZENCO HYDROVAC EXCAVATION LTD

Company Name

Company Representative

Dateof appointment

Level of SatisfactionOverall what is your level of satisfaction with us as a supplier of services to you?

0 /

Specifically what is your level of satisfaction with the services we provide and the level of importance you place on each of them?

Services we provideTo what extent are you satisfied ( 4 very satisfied – 0 not satisfied):

	1	2	3	4
a) The quality of service we provide
b) How we respond to your needs / problems / concerns
c) How we anticipate your needs / problems / concerns
d) Our turnaround time
e) Our attention to detail
f) How we listen to your requirements / expectations / guidelines
g) How we understand your expectations
h) How we meet your expectations
i) How we exceed your expectations

Level of importanceHow important is this to you (4 very important – 0 no experience)

	1	2	3	4
a) The quality of service we provide
b) How we respond to your needs / problems / concerns
c) How we anticipate your needs / problems / concerns
d) Our turnaround time
e) Our attention to detail
f) How we listen to your requirements / expectations / guidelines
g) How we understand your expectations
h) How we meet your expectations
i) How we exceed your expectations

Key strengthsWhat are the key strengths our staff possess that help your company to do a better job?

0 /

Improvements you would suggestWhat are the key areas of improvement you would suggest we concentrate on in order to help your company to do a better job?

0 /

CommentsWhat other comments can you make to help us to provide better service to you?

0 /

ZENCO HYDROVAC EXCAVATION LTD. is a full service firm that focuses hydrovac and drilling. We would be delighted to discuss additional opportunities to provide you with support. Are you interested in learning more about the business solutions we could provide?

If so, when would be a convenient time to contact you?

What are you most interested in discussing?

The best compliment we can receive is your referral. If you know someone who could benefit from our hydrovac and drilling services, we would be delighted to contact them to discuss their needs. Please feel free to use the box below to share their contact information with us.

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Thanks for helping us to better satisfy our customers!

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